Retrieve by order
Please input your order number.

Please enter valid order number.

Retrieve by card
Please provide more information below to help us locate your account.

1. The first 6 numbers and last 4 numbers of your credit card (please make sure that you've used this credit card on AliExpress at least once)


Please input the first six and the last four numbers of your credit card.

2. The amount you paid with this credit card in your local currency and the date you paid (the more accurate, the better) Select the date

Please input the amount you paid in your currency, rounded to the second decimal place.

Please select the date of your payment.


We have found the matching account according to the information you provided. 1. You will get login ID and some information of right email. Try to sign in with that login ID. 2. If the result shows the relating email is *****, it means you may sign in this account with GOOGLE, FACEBOOK or other SNS method. 3. If the Email is invalid, search "change email" on Eva. 4. You can reset password via "forgot password".